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What is SAP Customer Service (SAP CS)?

SAP CS, or SAP Customer Service, is a valued tool in SAP ERP that provides useful functions for customer care. As an important addition to SAP Sales and Distribution (SD) module it offers businesses a simple solution to efficiently handle customer issues and provide highly personalized customer service. This can increase customer satisfaction. In addition, customer support and service can be automated using SAP Customer Service, which makes it possible to serve customers via email, chat and telephone.

Customer satisfaction and loyalty can be monitored via integrated analysis functions. Flexible reporting functions give companies insight into the status of their customer relationships, and the integrated customer service management enables the processing of customer inquiries and actions.

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SAP Wiki—SAP Customer Service